This is a conversation with Dominic Ligot, an AI expert who works with the IT and Business Process Association of the Philippines (IBPAP), the trade association for call center and outsourcing companies.
I was in Manila in December to meet with BPO companies. We demonstrated narrow AIs built using LLMs, but in which the LLM is forced to "consult its internal memory" before answering any query. This memory can be built from training materials used to train human agents in call centers. The AI functions like a human that has perfect recall of all the material in the training manuals, at a fraction of the cost!
An analogy we used is that the AI earthquake in SF has created a Tsunami headed towards the Philippines -- is it a 6 foot wave, or a 600 ft wave? Closer to the latter, I think.
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